ben.hamilton.id.au

Getting your act together with CRM

Archive for December, 2008

Network Connection control panel applet

Quick tip on getting the Network Connections control panel applet, do one of the following:

  • WIN+R, ncpa.cpl<enter>
  • CTRL-SHIFT-ESC, Applications, File, New Task, ncpa.cpl <enter>

This will give you quick access to changing network settings, useful if you have no mouse… as per a workstation I’m working on right now.

Written by Ben Hamilton

December 22nd, 2008 at 2:00 pm

Security on crackberries

with 2 comments

Just reading this article at CSO on the dangers of using mobile devices and it specifically mentions the John McCain incident:

…officials with John McCain’s campaign mistakenly sold a Blackberry to a Fox television reporter for US$20 in a fire sale…

News like this makes me glad that the most of our clients that use either Blackberries or Windows Mobile devices are using Handheld Contact (aka HHC) to sync their data to their handheld.

I AM GLAD because Handheld Contact has an option on the server side to “Erase data from handheld” which will erase all data sent to the handheld by HHC which is all the contact info for all the contacts.

If a client loses their Blackberry, all it takes is a phone call to their system admin (or me), a couple of mouse clicks and a large chunk of sensitive information is removed from the Blackberry.

[cross-posted here]

Written by Ben Hamilton

December 18th, 2008 at 3:33 pm

Posted in ACT!

Tagged with , , , ,

Business Process Video

Just spotted this great article from Jason Nethercott on creating your own Business Process Video – interesting stuff.

I can see using this info to document a process, then see where to improve those processes.

Written by Ben Hamilton

December 12th, 2008 at 6:55 am

Posted in General

Tagged with , , ,

Wildcard searching Lookups

I often find I want to find someone or a company in ACT!, however I can only remember part of their name – wildcard searching to the rescue.
If I do a company lookup for “outback“, I only get returned a list of companies that begin with “outback“.
However, if I do a company lookup for “%outback” - note the percent sign prefixing the search term, I get a list of all companies that contain the word “outback“.
This is quite useful and can be used on any of the fields, not just the company field.
[Cross posted to Select CRM]

Written by Ben Hamilton

December 11th, 2008 at 2:22 pm

Posted in ACT!,How to

Tagged with , , ,

Become a blogger

with 2 comments

Yes – I signed up to Becomeablogger.com – after reading the free road map PDF and watching the 10 free Howto videos.

Even tho I’ve been blogging since 2002, in the last 24 hours I’ve already learnt stuff. Plus I’ve got access to a private forum (ie no trolls) where like minded ‘students’ and experts like Yaro and Gideon answer questions.

What it means for my readers is improved quality from here on in.

Written by Ben Hamilton

December 11th, 2008 at 8:34 am

Posted in General,How to

Tagged with , ,

Innovation strategies

Written by Ben Hamilton

December 11th, 2008 at 8:21 am

Posted in General

Tagged with ,

Suggestions on using LinkedIn

Enjoyed reading this article suggesting ways to use LinkedIn, especially numbers 1, 7 & 8.

Re: #1 – I think it is important to fill in plenty of detail on LinkedIn – if I visit your LinkedIn profile and find that I can’t get to know you better then it has failed for you. By telling me (or telling a potential client/employer) more about yourself can only be a good thing.

Re: #7 & #8 – I’m going to work on these two over the next couple of weeks…

Written by Ben Hamilton

December 11th, 2008 at 8:15 am

Posted in How to,LinkedIn

Tagged with , ,

Caramel goodness

I recall watching my mother make caramel by boiling a can of condensed milk, but do you think I can find ANYWHERE on the ‘net that tells me how to do so? nope. Seems everyone is afraid of exploding cans. Managed to find some stories of cans having exploded and the resultant mess.

Thusly, here are two links to making caramel with condensed milk that doesn’t involve boiling the can.

Written by Ben Hamilton

December 7th, 2008 at 2:31 pm

Posted in General

Tagged with , ,