Ben Hamilton

Category Archives: ACT!

Different ways to use 123 Sync with Act! and MS Exchange

The different ways to use 123 Sync with Act! and MS Exchange.

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New Act! emarketing to arrive soon

Act! (now owned by Swiftpage) will have an updated emarketing platform builtin to the next release of Act! 16.1. I know many who will be eager to test this out.

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Insufficient Disk Space Warning When Attempting to install

Quick easy fix for Insufficient Disk Space Warning When Attempting to Unpack and Install a Sage ACT! Update or Hot Fix. The error arises from the fact that the free space on the drive is a multiple of 4GB. The underlying issue is to do with a bug in InstallShield. To fix this create a […]

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Why keeping data clean in a database is important

Every user of a database is responsible for ‘gardening’ the database, removing the ‘weeds’, watering and maintaining it. Otherwise this sort of thing occurs. Dad gets OfficeMax mail addressed ‘Daughter Killed In Car Crash’

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General Insights

I’ve got back from the the Sage Insights conference on the Sunshine Coast, Australia. There were a couple of things that I’ve found of key interest: We saw a demo of the Sage ACT! Premium for Web HTML5 interface. Really liked the look of this, quite excited about this as I’m sure a number of […]

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CRM Has Bright Future

…After five years of volatility, the CRM service industry is set to see a steady growth over the next few years. In 2012, CRM industry’s revenue will increase by four percent, says market research firm IBISWorld…

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Google Apps and CRM

The problem with Google Apps and CRM is that the integration between these two data silos (company data and customer data) is underdeveloped, and the integrations, overall, have poor to middling support from the CRM vendors. via TechRepublic.

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Establishing Contact Management

Carving a New Niche – Mike Muhney on establishing the Contact Management software category via Software Advice.

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Doc Searls and CRM, VRM and IIW

…if CRM is your thing, IIW would be a good place to see what’s coming in CRM’s direction..

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Success Lesson from ACT!

In his article over at the Software Advice blog titled “The Birth of a Category Known as Contact Management“, Mike Muhney (co-founder of ACT! Software) brings out some history surrounding where ACT! came from. What struck me was the fact that it was born of a need, a need both he and Pat Sullivan had. […]

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Birth of Contact Management

Mike Muhney explores the history of contact management in “The Birth of a Category Known as Contact Management”.

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Sage ACT! 2011 SP1 Hot Fix 5 now available

What a joy to see hot fix 5 for Sage ACT! 2011 out! And yes, it does fix the company name/contact name issue. When you enter a company name or contact name that exceeds the length of the field, the name is truncated. You can go get it here KB 27440 – How to Download and […]

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What Version of Microsoft Installer?

Sage ACT! 2011 and 2012 require Microsoft Installer 4.5 or better to be installed. I like to know prior to running the Sage ACT! installer just which version is installed as the Sage ACT! installer will install it if it’s required and then do a reboot. And we all know that reboots are often not […]

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Sage ACT! 2012 Overview

Richard Brust has written a blog post on: ..not so much about the setup and inner workings, rather more of a “what you get” in the integration… via CRM Tips, Tricks, and Technical Info: SageACT! Google Integration. Good run down.

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Make it Easy

Article over at 37signals on titled The three secrets of business analytics (no rocket science here) lists three things that Noah deems required in order to be successful. Go read it. It’s good. When I read it I was struck by his second item, Make it easy. In my view this is actually the hardest […]

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Export ACT! reports to Excel

Had a client today need some information out of ACT!, and ideally it would be in an Microsoft Excel spread sheet. Given that one of the default ACT! reports gave the bare minimum required (Group Membership) we spent some considerable time editing a copy of that report to display the actual fields we wanted, both […]

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Who should pay for Microsoft SQL installations that go wrong?

The day is almost over, so I’ll fill you in on some of what occurred today, as it relates directly to this post by Mike at GLComputing. This was originally written as a comment to his post and kinda grew, so I’m posting it here in full. SQL 2008 Express R2 has finally let me […]

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The Complete Guide to Google Wave: How to Use Google Wave

Google Wave is occuping a great deal of mind space at the moment, the best site I’ve found that explains what it is, and how to use it is this, which starts out with this: The Complete Guide to Google Wave is a comprehensive user manual by Gina Trapani with Adam Pash. Google Wave is […]

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Why ACT! won’t print a report

Often I’ve been told “my ACT! won’t print reports, it doesn’t matter which report I select, it won’t print”. In the majority of these cases, the fix is actually very quick and simple. You simply require at least one printer installed and have it set to be the default printer. See, that was simple. Unfortunately, […]

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Novice to Expert

After spotting a link to both the Dreyfus Model of Skill Acquisition and Pragmatic Thinking and Learning: Refactor Your Wetware, I’ve read the original 1980 paper by the Stuart and Hubert Dreyfus (A Five-Stage Model of the Mental Activities Involved in Directed Skill Acquisition)which made for interesting reading. It describes (suprise!) 5 stages one goes […]

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