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	<title>ben.hamilton.id.au &#187; Microsoft</title>
	<atom:link href="http://ben.hamilton.id.au/category/microsoft/feed" rel="self" type="application/rss+xml" />
	<link>http://ben.hamilton.id.au</link>
	<description>what I find interesting in tech and CRM</description>
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		<title>RDP setup</title>
		<link>http://ben.hamilton.id.au/microsoft/rdp-setup?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=rdp-setup</link>
		<comments>http://ben.hamilton.id.au/microsoft/rdp-setup#comments</comments>
		<pubDate>Mon, 07 Nov 2011 21:07:47 +0000</pubDate>
		<dc:creator>Ben Hamilton</dc:creator>
				<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[MSTSC]]></category>
		<category><![CDATA[RDP]]></category>
		<category><![CDATA[Screen]]></category>
		<category><![CDATA[Window]]></category>

		<guid isPermaLink="false">http://ben.hamilton.id.au/?p=659</guid>
		<description><![CDATA[I often need to connect to servers via RDP. I&#8217;ve found these posts below helpful for configuring RDP connection settings, specifically getting the new RDP window to open on the screen I want in the position I want. # Firstly, &#8230; <a href="http://ben.hamilton.id.au/microsoft/rdp-setup">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p class="winerlinks-enabled"><a name="p0"></a>I often need to connect to servers via RDP. I&#8217;ve found these posts below helpful for configuring RDP connection settings, specifically getting the new RDP window to open on the screen I want in the position I want. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/rdp-setup#p0">#</a><p class="winerlinks-enabled"><a name="p1"></a>
Firstly, <a href="http://www.hydrous.net/weblog/2008/03/13/remote-desktop-on-a-second-monitor">GrandPixel&#8217;s comment on this blog post at hydrous.net</a> at 9:00pm on August 17, 2010. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/rdp-setup#p1">#</a><p class="winerlinks-enabled"><a name="p2"></a>
Secondly, this post at <a href="http://blogs.msdn.com/b/rds/archive/2008/09/02/specifying-the-ts-client-start-location-on-the-virtual-desktop.aspx">blogs.msdn.com</a> <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/rdp-setup#p2">#</a><p class="winerlinks-enabled"><a name="p3"></a>
The final RDP file contents for me are:<br />
<code><br />
screen mode id:i:2<br />
use multimon:i:0<br />
desktopwidth:i:1440<br />
desktopheight:i:900<br />
session bpp:i:32<br />
winposstr:s:0,3,-1440,100,1400,900<br />
compression:i:1<br />
keyboardhook:i:2<br />
audiocapturemode:i:0<br />
videoplaybackmode:i:1<br />
connection type:i:2<br />
displayconnectionbar:i:1<br />
disable wallpaper:i:1<br />
allow font smoothing:i:0<br />
allow desktop composition:i:0<br />
disable full window drag:i:1<br />
disable menu anims:i:1<br />
disable themes:i:0<br />
disable cursor setting:i:0<br />
bitmapcachepersistenable:i:1<br />
full address:s:{removed}<br />
audiomode:i:0<br />
redirectprinters:i:1<br />
redirectcomports:i:0<br />
redirectsmartcards:i:0<br />
redirectclipboard:i:1<br />
redirectposdevices:i:0<br />
redirectdirectx:i:1<br />
autoreconnection enabled:i:1<br />
authentication level:i:0<br />
prompt for credentials:i:0<br />
negotiate security layer:i:1<br />
remoteapplicationmode:i:0<br />
alternate shell:s:<br />
shell working directory:s:<br />
gatewayhostname:s:<br />
gatewayusagemethod:i:4<br />
gatewaycredentialssource:i:4<br />
gatewayprofileusagemethod:i:0<br />
promptcredentialonce:i:1<br />
use redirection server name:i:0<br />
drivestoredirect:s:*<br />
username:s:{removed}<br />
</code><br />
Hopefully, others looking to open the RDP windows to a specified location will find the two posts above of use. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/rdp-setup#p3">#</a>]]></content:encoded>
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		<item>
		<title>Best Practice Outlook 2010</title>
		<link>http://ben.hamilton.id.au/microsoft/best-practice-outlook-2010?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=best-practice-outlook-2010</link>
		<comments>http://ben.hamilton.id.au/microsoft/best-practice-outlook-2010#comments</comments>
		<pubDate>Tue, 20 Sep 2011 21:07:05 +0000</pubDate>
		<dc:creator>Ben Hamilton</dc:creator>
				<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Best Practice]]></category>
		<category><![CDATA[Outlook]]></category>

		<guid isPermaLink="false">http://ben.hamilton.id.au/?p=488</guid>
		<description><![CDATA[Good read, if you&#8217;re into tech stuff: # This guide represents our advice on how to get the most out of Outlook 2010. However, it is not a comprehensive guide. A few core scenarios are covered to help you leverage &#8230; <a href="http://ben.hamilton.id.au/microsoft/best-practice-outlook-2010">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p class="winerlinks-enabled"><a name="p0"></a>Good read, if you&#8217;re into tech stuff: <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/best-practice-outlook-2010#p0">#</a><p class="winerlinks-enabled"><a name="p1"></a>
<blockquote>This guide represents our advice on how to get the most out of Outlook 2010. However, it is not a comprehensive guide. A few core scenarios are covered to help you leverage Outlook into your information management needs. <a href="http://office.microsoft.com/en-us/outlook-help/best-practices-for-outlook-2010-HA102459562.aspx">Best practices for Outlook 2010 &#8211; Outlook &#8211; Office.com</a>. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/best-practice-outlook-2010#p1">#</a><p class="winerlinks-enabled"><a name="p2"></a></blockquote> <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/best-practice-outlook-2010#p2">#</a>]]></content:encoded>
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		</item>
		<item>
		<title>No IMAP to Exchange 2003</title>
		<link>http://ben.hamilton.id.au/microsoft/no-imap-to-exchange-2003?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=no-imap-to-exchange-2003</link>
		<comments>http://ben.hamilton.id.au/microsoft/no-imap-to-exchange-2003#comments</comments>
		<pubDate>Mon, 19 Sep 2011 21:07:01 +0000</pubDate>
		<dc:creator>Ben Hamilton</dc:creator>
				<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[IMAP]]></category>
		<category><![CDATA[Outlook]]></category>

		<guid isPermaLink="false">http://ben.hamilton.id.au/?p=485</guid>
		<description><![CDATA[So I ran into an issue I&#8217;ve not seen before yesterday. Couldn&#8217;t get Microsoft Outlook 2010 configured to talk via IMAP to Microsoft Exchange 2003, although the username and password was correct, it just would not connect. Turns out the &#8230; <a href="http://ben.hamilton.id.au/microsoft/no-imap-to-exchange-2003">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p class="winerlinks-enabled"><a name="p0"></a>So I ran into an issue I&#8217;ve not seen before yesterday. Couldn&#8217;t get Microsoft Outlook 2010 configured to talk via IMAP to Microsoft Exchange 2003, although the username and password was correct, it just would not connect. Turns out the answer is in this Microsoft KB article: <a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;296387">Users Cannot Log On Using POP3 and the Error 0&#215;80040920 Is Logged</a>. Although about POP3 and not IMAP, the fix is the same, make both the account name and the alias in Microsoft Exchange the same. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/no-imap-to-exchange-2003#p0">#</a>]]></content:encoded>
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		</item>
		<item>
		<title>How to find your external ip address from the command line</title>
		<link>http://ben.hamilton.id.au/microsoft/how-to-find-your-external-ip-address-from-the-command-line?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=how-to-find-your-external-ip-address-from-the-command-line</link>
		<comments>http://ben.hamilton.id.au/microsoft/how-to-find-your-external-ip-address-from-the-command-line#comments</comments>
		<pubDate>Wed, 31 Aug 2011 07:17:43 +0000</pubDate>
		<dc:creator>Ben Hamilton</dc:creator>
				<category><![CDATA[How to]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Command]]></category>
		<category><![CDATA[IP]]></category>
		<category><![CDATA[Script]]></category>

		<guid isPermaLink="false">http://ben.hamilton.id.au/?p=422</guid>
		<description><![CDATA[I often need to know what the external IP address for a client is. Thus I&#8217;ve cobbled together the following script. Simply copy the code below into externalip.cmd and when run from the command prompt it will do two things &#8230; <a href="http://ben.hamilton.id.au/microsoft/how-to-find-your-external-ip-address-from-the-command-line">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p class="winerlinks-enabled"><a name="p0"></a>I often need to know what the external IP address for a client is. Thus I&#8217;ve cobbled together the following script. Simply copy the code below into externalip.cmd and when run from the command prompt it will do two things for you: <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/how-to-find-your-external-ip-address-from-the-command-line#p0">#</a><p class="winerlinks-enabled"><a name="p1"></a>
<ol>
<li>the script will display the external IP address</li>
<li>the script will set the environment variable ExternalIP to be whatever that IP is</li>
</ol>
<code><br />
@echo off<br />
:: Find out what the External IP address is<br />
:: Create the .vbs file first<br />
Echo Option Explicit &gt;externalipaddress.vbs<br />
Echo Dim http : Set http = CreateObject( "MSXML2.ServerXmlHttp" ) &gt;&gt;externalipaddress.vbs<br />
Echo http.Open "GET", "http://whatismyip.org", False &gt;&gt;externalipaddress.vbs<br />
Echo http.Send &gt;&gt;externalipaddress.vbs<br />
Echo Wscript.Echo http.responseText &gt;&gt;externalipaddress.vbs<br />
Echo Set http = Nothing &gt;&gt;externalipaddress.vbs<br />
:: run the resulting .vbs script and set the enviroment variable<br />
for /f "skip=2 " %%G IN ('cscript externalipaddress.vbs') DO (Set ExternalIP=%%G)<br />
:: Display the enviroment variable<br />
Echo External IP is %ExternalIP%<br />
:: tidy up and remove the temp file<br />
del externalipaddress.vbs /q<br />
</code> <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/how-to-find-your-external-ip-address-from-the-command-line#p1">#</a><p class="winerlinks-enabled"><a name="p2"></a>
<div>Let me know if you find this useful, or if you can improve on it I&#8217;d love to hear from you.</div> <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/how-to-find-your-external-ip-address-from-the-command-line#p2">#</a>]]></content:encoded>
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		</item>
		<item>
		<title>Update on XPUnlimited</title>
		<link>http://ben.hamilton.id.au/microsoft/update-on-xpunlimited?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=update-on-xpunlimited</link>
		<comments>http://ben.hamilton.id.au/microsoft/update-on-xpunlimited#comments</comments>
		<pubDate>Tue, 30 Aug 2011 12:10:28 +0000</pubDate>
		<dc:creator>Ben Hamilton</dc:creator>
				<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Legal]]></category>
		<category><![CDATA[XPUnlimited]]></category>

		<guid isPermaLink="false">http://ben.hamilton.id.au/?p=419</guid>
		<description><![CDATA[So some time ago I wrote a post about using XPUnlimited questioning it&#8217;s legality. # Today I&#8217;ve had another systems engineer tell me that it is legal. So I&#8217;ve spoken with the local distributor (http://xpunlimited.com.au/) here in Australia and asked &#8230; <a href="http://ben.hamilton.id.au/microsoft/update-on-xpunlimited">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p class="winerlinks-enabled"><a name="p0"></a>So some time ago I wrote <a title="Is using XP Unlimted legal?" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal">a post about using XPUnlimited questioning it&#8217;s legality</a>. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/update-on-xpunlimited#p0">#</a><p class="winerlinks-enabled"><a name="p1"></a>
Today I&#8217;ve had another systems engineer tell me that it is legal. So I&#8217;ve spoken with the local distributor (<a href="http://xpunlimited.com.au/">http://xpunlimited.com.au/</a>) here in Australia and asked them to clarify this. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/update-on-xpunlimited#p1">#</a><p class="winerlinks-enabled"><a name="p2"></a>
Part of their reply pointed me to <a title="XPUnlimited on legality of XPUnlimited" href="http://www.xpunlimited.com/faq/index.php?action=artikel&amp;cat=6&amp;id=19&amp;artlang=en">the FAQ on the XPUnlimited.com</a> site: <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/update-on-xpunlimited#p2">#</a><p class="winerlinks-enabled"><a name="p3"></a>
<blockquote>It is legal to use XPUnlimited on top of Windows. If you want to know the details, read the license terms of Windows. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/update-on-xpunlimited#p3">#</a><p class="winerlinks-enabled"><a name="p4"></a></blockquote>
Certainly looking through the links and reading the paragraphs they cite makes me somewhat more comfortable about hearing of people who use it. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/update-on-xpunlimited#p4">#</a>]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Reading the Registry from the Command Line</title>
		<link>http://ben.hamilton.id.au/microsoft/reading-the-registry-from-the-command-line?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=reading-the-registry-from-the-command-line</link>
		<comments>http://ben.hamilton.id.au/microsoft/reading-the-registry-from-the-command-line#comments</comments>
		<pubDate>Fri, 26 Aug 2011 12:03:45 +0000</pubDate>
		<dc:creator>Ben Hamilton</dc:creator>
				<category><![CDATA[How to]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Command]]></category>
		<category><![CDATA[Registry]]></category>

		<guid isPermaLink="false">http://ben.hamilton.id.au/?p=411</guid>
		<description><![CDATA[Often I need to check windows registry values, for example, to see if an addon is working. # From the Microsoft Windows command line (Start &#124; run &#124; cmd) it is easy to see what value a registry key has: &#8230; <a href="http://ben.hamilton.id.au/microsoft/reading-the-registry-from-the-command-line">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p class="winerlinks-enabled"><a name="p0"></a>Often I need to check windows registry values, for example, to see if an addon is working. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/reading-the-registry-from-the-command-line#p0">#</a><p class="winerlinks-enabled"><a name="p1"></a>
From the Microsoft Windows command line (Start | run | cmd) it is easy to see what value a registry key has: <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/reading-the-registry-from-the-command-line#p1">#</a><p class="winerlinks-enabled"><a name="p2"></a>
<code>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\MS Project\Addins\Mindjet.Mm8MsProject.AddIn.4" /v "LoadBehavior"</code> <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/reading-the-registry-from-the-command-line#p2">#</a><p class="winerlinks-enabled"><a name="p3"></a>
In this example above, we see if the Mindjet Mindmanager add-on is loaded or not in Microsoft Project. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/reading-the-registry-from-the-command-line#p3">#</a>]]></content:encoded>
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		</item>
		<item>
		<title>Who should pay for Microsoft SQL installations that go wrong?</title>
		<link>http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=who-should-pay-for-microsoft-sql-installations-that-go-wrong</link>
		<comments>http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#comments</comments>
		<pubDate>Fri, 28 Jan 2011 11:01:14 +0000</pubDate>
		<dc:creator>Ben Hamilton</dc:creator>
				<category><![CDATA[ACT!]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[SQL]]></category>
		<category><![CDATA[Sage]]></category>

		<guid isPermaLink="false">http://ben.hamilton.id.au/?p=356</guid>
		<description><![CDATA[The day is almost over, so I&#8217;ll fill you in on some of what occurred today, as it relates directly to this post by Mike at GLComputing. This was originally written as a comment to his post and kinda grew, &#8230; <a href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p class="winerlinks-enabled"><a name="p0"></a><a href="http://geekandpoke.typepad.com/geekandpoke/2011/01/nosql.html"><img src="http://ben.hamilton.id.au/cms/wp-content/uploads/2011/01/Leverage_the_NoSQL_boom-211x300.jpg" alt="ah, SQL humor" title="Leverage_the_NoSQL_boom" width="211" height="300" class="alignright size-medium wp-image-359" /></a>The day is almost over, so I&#8217;ll fill you in on some of what occurred today, <a href="http://blog.glcomputing.com.au/2011/01/how-should-act-resellersvars-deal-with.html">as it relates directly to this post by Mike at GLComputing</a>. This was originally written as a comment to his post and kinda grew, so I&#8217;m posting it here in full. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p0">#</a><p class="winerlinks-enabled"><a name="p1"></a>
SQL 2008 Express R2 has finally let me install a default SQLEXPRESS instance but I still can&#8217;t get a custom instance of ACT7 working. Who should be paying for the time it&#8217;s taking me to work out this issue? <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p1">#</a><p class="winerlinks-enabled"><a name="p2"></a>
I don&#8217;t yet have a complete answer to that question. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p2">#</a><p class="winerlinks-enabled"><a name="p3"></a>
Imagine for a moment that I buy a brand new car, from a dealership. The car has trouble starting. So I go back to the dealership and ask them to fix it. They do so. I as a client go home happy. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p3">#</a><p class="winerlinks-enabled"><a name="p4"></a>
But what&#8217;s really occurred? Well, the dealership gets a mechanic to look at it; he determines that a component if faulty, he replaces it with one off the spare part shelf in the dealership. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p4">#</a><p class="winerlinks-enabled"><a name="p5"></a>
The dealership doesn&#8217;t want to wear the cost of the mechanics time or the cost of the part, so they put in a warranty claim to the manufacturer for the time taken by the mechanic and the cost of the part. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p5">#</a><p class="winerlinks-enabled"><a name="p6"></a>
The manufacturer pays up, occasionally they audit the dealership to make sure fraud isn&#8217;t occurring. The manufacturer actually obtained the faulty component from a supplier. They then make a claim to the supplier for the costs. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p6">#</a><p class="winerlinks-enabled"><a name="p7"></a>
The supplier pays up. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p7">#</a><p class="winerlinks-enabled"><a name="p8"></a>
I know this because many years ago (early &#8217;90&#8242;s) I was a Warranty Manager for a car dealership. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p8">#</a><p class="winerlinks-enabled"><a name="p9"></a>
Should the same process apply in the software industry? <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p9">#</a><p class="winerlinks-enabled"><a name="p10"></a>
Is it the fault of the reseller/dealership that software/component failed? <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p10">#</a><p class="winerlinks-enabled"><a name="p11"></a>
Is it the fault of the software house/manufacturer that the software/component failed? <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p11">#</a><p class="winerlinks-enabled"><a name="p12"></a>
Is it the fault of the supplier that the software/component failed? <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p12">#</a><p class="winerlinks-enabled"><a name="p13"></a>
Of course the initial supplier will argue that they make their product to stringent standards, and they can&#8217;t account for all the possible variables of other hardware and environmental conditions. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p13">#</a><p class="winerlinks-enabled"><a name="p14"></a>
And of course the software house/manufacturer will say they took all appropriate steps. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p14">#</a><p class="winerlinks-enabled"><a name="p15"></a>
And also, of course, the reseller/dealership will say they aren&#8217;t to blame either. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p15">#</a><p class="winerlinks-enabled"><a name="p16"></a>
And the customer, well, the customer is never wrong, right? <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p16">#</a><p class="winerlinks-enabled"><a name="p17"></a>
Getting a little more specific, in my case today, the client has all good name brand equipment, setup by a reputable IT firm with a solid reputation. I couldn&#8217;t fault either their spec&#8217;s or configuration. I know the amount of effort I&#8217;ve put into this today. I know how much effort I&#8217;ve put into making SQL installs go smoothly, to the point where they mostly do go smooth for me, but sometimes, like today, they go very very wrong. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p17">#</a><p class="winerlinks-enabled"><a name="p18"></a>
And so yes, I lay the fault with the remaining two players. Me, the guy on the pointy end of the issue, who gets to look like an idiot in front of a customer because he can&#8217;t make shrink wrapped software work on name brand computers. [Do you think I'm a little cranky? hint, I am.] <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p18">#</a><p class="winerlinks-enabled"><a name="p19"></a>
You see, the vendor here (Sage) have a product they sell (Sage ACT!) that uses a database in the back end (Microsoft SQL Server 2008 Express R2). The vendor (Sage) has chosen to use that product, use that version of the product. That choice means an implicit responsibility to issues using their product with the 3rd party product. Let me say it clearly, &#8220;Sage, you chose to use Microsoft SQL 2008 Express R2, which makes you half responsible.&#8221; <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p19">#</a><p class="winerlinks-enabled"><a name="p20"></a>
The 3rd party, the supplier of that component, Microsoft, have chosen to update their product, and sometimes that transition hasn&#8217;t gone smoothly for them, but nonetheless they have updated on a semi-regular basis (although not yearly, and the topic of frequency will be the subject of another discussion). They provide help via their KB articles and revert to the line &#8220;too many other environmental factors, not our problem&#8221;. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p20">#</a><p class="winerlinks-enabled"><a name="p21"></a>
Reminds me of a joke I heard years ago: <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p21">#</a><p class="winerlinks-enabled"><a name="p22"></a>
<blockquote>A helicopter was flying around above Seattle when an electrical malfunction disabled all of the aircraft&#8217;s electronic navigation and communications equipment. Due to the clouds and haze, the pilot could not determine the helicopter&#8217;s position and course to fly to the airport. The pilot saw a tall building, flew toward it, circled, drew a handwritten sign, and held it in the helicopter&#8217;s window. The pilot&#8217;s sign said &#8220;WHERE AM I?&#8221; in large letters. People in the tall building quickly responded to the aircraft, drew a large sign and held it in a building window. Their sign read: &#8220;YOU ARE IN A HELICOPTER.&#8221; The pilot smiled, waved, looked at her map, determined the course to steer to SEATAC airport, and landed safely. After they were on the ground, the co-pilot asked the pilot how the &#8220;YOU ARE IN A HELICOPTER&#8221; sign helped determine their position. The pilot responded &#8220;I knew that had to be the Microsoft building because, like their technical support, online help and product documentation, the response they gave me was technically correct, but completely useless.&#8221; &#8211; Thanks to <a href="http://alunthomasevans.blogspot.com/2007/10/old-microsoft-joke.html">Alun for the source link</a>. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p22">#</a><p class="winerlinks-enabled"><a name="p23"></a></blockquote>
In my view, if a car had, say a throttle problem, the manufacture would be sorting out the problem quick smart. Sage, you need to compensate the people in the front line, in the trenches. Go hit Microsoft up if you&#8217;re not happy about it. That&#8217;s what the car manufacturers do. It works for them so don&#8217;t tell me it can&#8217;t work. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p23">#</a><p class="winerlinks-enabled"><a name="p24"></a>
But, Sage, I&#8217;m not hearing much from you. And that&#8217;s concerning to me because in today’s world, the world of 2011, the internet, social media and a with <a href="http://community.act.com/t5/Larry-Ritter-s-Development-Blog/Get-Social-With-ACT/ba-p/51914">your own social media presence</a>, to not hear much at all is to hear all the other dissenting voices, to hear the competition. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p24">#</a><p class="winerlinks-enabled"><a name="p25"></a>
Now honestly, the competition to Sage ACT! is woeful. Seriously, it is. ACT! is a great product, it&#8217;s flexible, customisable, and at least 11 other herbs and spices, all of which are pure goodness (honestly, it&#8217;s a lot more than 11). So here&#8217;s a hint to the competition, if you want a good CRM product, imitate ACT!. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p25">#</a><p class="winerlinks-enabled"><a name="p26"></a>
Want to know one of its weaknesses? It&#8217;s reliance on product that doesn&#8217;t install properly. <a href="https://secure.wikimedia.org/wikipedia/en/wiki/Achilles%27_heel">Achilles only had one heel that gave him trouble</a>. Most, but not all, of the competition have figured this out, and allow either multiple backend databases to be used (MSSQL/MySQL/Oracle/PostgreSQL <a href="https://secure.wikimedia.org/wikipedia/en/wiki/SQL#Procedural_extensions">and others</a>). <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p26">#</a><p class="winerlinks-enabled"><a name="p27"></a>
Now if you agree with me, let me know, if you don&#8217;t let me know as well, because as those that know me can attest, if you can prove your point, I&#8217;ll change. Of course, if you don&#8217;t give two hoots, then I guess I won&#8217;t be hearing from you. Either way, I&#8217;m gonna go hold my teddy bear and sing myself to sleep, hoping that the SQL install nightmare doesn&#8217;t plague me tonight. I&#8217;m gonna need some sleep to go fight this dragon again. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/who-should-pay-for-microsoft-sql-installations-that-go-wrong#p27">#</a>]]></content:encoded>
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		<title>How to clear the MS Exchange mail queue quickly</title>
		<link>http://ben.hamilton.id.au/microsoft/how-to-clear-the-ms-exchange-mail-queue-quickly?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=how-to-clear-the-ms-exchange-mail-queue-quickly</link>
		<comments>http://ben.hamilton.id.au/microsoft/how-to-clear-the-ms-exchange-mail-queue-quickly#comments</comments>
		<pubDate>Thu, 02 Dec 2010 06:41:43 +0000</pubDate>
		<dc:creator>Ben Hamilton</dc:creator>
				<category><![CDATA[How to]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Howto]]></category>
		<category><![CDATA[SPAM]]></category>

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		<description><![CDATA[Spent the day dealing with an exchange server that had been compromised. As a result, heaps of spam emails were in the exchange mail queue. Manually removing them is a major pain in the rear. Fortunately, others have shared how &#8230; <a href="http://ben.hamilton.id.au/microsoft/how-to-clear-the-ms-exchange-mail-queue-quickly">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p class="winerlinks-enabled"><a name="p0"></a>Spent the day dealing with an exchange server that had been compromised. As a result, heaps of spam emails were in the exchange mail queue. Manually removing them is a major pain in the rear. Fortunately, others have shared <a title="Clear exchange mail queue of SPAM" href="http://technicians-blog.kingcomputer.com.au/how-to-clear-exchange-queue-when-there-are-hundres-of-spam-messages/">how to clear the Microsoft Exchange mail queue of thousands for spam mails</a>. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/how-to-clear-the-ms-exchange-mail-queue-quickly#p0">#</a><p class="winerlinks-enabled"><a name="p1"></a>
<ol>
<li>Stop the SMTP service.</li>
<li>Create a new spam folder for example in<br />
C:\Program Files\Exchsrvr\Mailroot\vsi 1\Spam</li>
<li>With the SMTP service still stopped, move all the messages from the<br />
C:\Program Files\Exchsrvr\Mailroot\vsi 1\Queue<br />
to the spam folder (in case you need to retrieve a message)</li>
<li>Restart the SMTP service.</li>
</ol>
Of course prior to doing that, the instructions at this Microsoft KB <a title="MS KB on SMTP relay diagnosis" href="http://support.microsoft.com/kb/324958/">How to block open SMTP relaying and clean up Exchange Server SMTP queues in Windows Small Business Server</a> is quite helpful in showing how to make sure your exchange server is not an open relay. It also shows how to test if it is an authenticated relay attack that is the problem. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/how-to-clear-the-ms-exchange-mail-queue-quickly#p1">#</a><p class="winerlinks-enabled"><a name="p2"></a>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow: hidden;">
<h1 class="title">How to block open SMTP relaying and clean up Exchange  Server SMTP queues in Windows Small Business Server</h1>
</div> <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/how-to-clear-the-ms-exchange-mail-queue-quickly#p2">#</a>]]></content:encoded>
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		<title>Enable Network Level Authentication on XP Pro</title>
		<link>http://ben.hamilton.id.au/microsoft/enable-network-level-authentication-on-xp-pro?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=enable-network-level-authentication-on-xp-pro</link>
		<comments>http://ben.hamilton.id.au/microsoft/enable-network-level-authentication-on-xp-pro#comments</comments>
		<pubDate>Thu, 23 Sep 2010 00:33:15 +0000</pubDate>
		<dc:creator>Ben Hamilton</dc:creator>
				<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Microsoft Windows]]></category>
		<category><![CDATA[MSTSC]]></category>

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		<description><![CDATA[I just tried to remotely control a server via RDP and got the error # The remote computer requires Network Level Authentication, which your computer does not support. # A quick search uncovered Microsoft KB 951608 which shows which two &#8230; <a href="http://ben.hamilton.id.au/microsoft/enable-network-level-authentication-on-xp-pro">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p class="winerlinks-enabled"><a name="p0"></a>I just tried to remotely control a server via RDP and got the error <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/enable-network-level-authentication-on-xp-pro#p0">#</a><p class="winerlinks-enabled"><a name="p1"></a>
<blockquote>The remote computer requires Network Level Authentication, which your computer does not support. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/enable-network-level-authentication-on-xp-pro#p1">#</a><p class="winerlinks-enabled"><a name="p2"></a></blockquote>
A quick search uncovered <a href="http://support.microsoft.com/kb/951608/">Microsoft KB 951608</a> which shows which two registry keys need editing to enable it. After you reboot of course. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/enable-network-level-authentication-on-xp-pro#p2">#</a><p class="winerlinks-enabled"><a name="p3"></a>
<ol>
<li>Click Start, click Run, type <code>regedit</code>, and then press ENTER.</li>
<li>In the navigation pane, locate and then click the following registry subkey:<br />
      <code>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa</code></li>
<li>In the details pane, right-click <code>Security Packages</code>, and then click Modify.</li>
<li>In the Value data box, type <code>tspkg</code>. Leave any data that is specific to other SSPs, and then click OK.</li>
<li>In the navigation pane, locate and then click the following registry subkey:<br />
      <code>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders</code>
</li>
<li>In the details pane, right-click <code>SecurityProviders</code>, and then click Modify.</li>
<li>In the Value data box, type <code>credssp.dll</code>. Leave any data that is specific to other SSPs, and then click OK.</li>
<li>Exit Registry Editor.</li>
<li>Restart the computer.</li>
</ol>
Now I&#8217;ve been able to connect to the remote site and get the job done. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/enable-network-level-authentication-on-xp-pro#p3">#</a>]]></content:encoded>
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		<title>Is using XP Unlimted legal?</title>
		<link>http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=is-using-xp-unlimted-legal</link>
		<comments>http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#comments</comments>
		<pubDate>Thu, 09 Sep 2010 05:51:48 +0000</pubDate>
		<dc:creator>Ben Hamilton</dc:creator>
				<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Server]]></category>
		<category><![CDATA[Terminal Services]]></category>
		<category><![CDATA[XP Unlimited]]></category>

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		<description><![CDATA[This is a question I&#8217;ve been asked, and I&#8217;ve seen a multitude of opinions out there on the wild wild web. # Thus I thought I&#8217;d share my findings. # First of all, what is XP Unlimited? # XP Unlimited &#8230; <a href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p class="winerlinks-enabled"><a name="p0"></a>This is a question I&#8217;ve been asked, and I&#8217;ve seen a multitude of opinions out there on the wild wild web. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p0">#</a><p class="winerlinks-enabled"><a name="p1"></a>
Thus I thought I&#8217;d share my findings. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p1">#</a><p class="winerlinks-enabled"><a name="p2"></a>
First of all, what is XP Unlimited? <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p2">#</a><p class="winerlinks-enabled"><a name="p3"></a>
<blockquote>XP Unlimited turns your Windows System into a full blown Terminal Server, without any limit. XP Unlimited gives you eXtra Productivity when using Microsoft Windows. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p3">#</a><p class="winerlinks-enabled"><a name="p4"></a></blockquote>
Source: <a href="http://www.xpunlimited.com/">http://www.xpunlimited.com/</a> <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p4">#</a><p class="winerlinks-enabled"><a name="p5"></a>
It is meant to turn your XP machine into the equivilant of a terminal server machine without the expense of spending money on Terminal Server CALs (Client Access Licenses) <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p5">#</a><p class="winerlinks-enabled"><a name="p6"></a>
Thus the question, is this legal? is it legit? <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p6">#</a><p class="winerlinks-enabled"><a name="p7"></a>
The document on the Microsoft Site (MS Word format) found here:<br />
<a href="http://download.microsoft.com/download/6/9/5/695ba00d-c790-4c90-813a-f10539d97991/Licensing%20Windows%20Server%202008%20Terminal%20Services.doc">http://download.microsoft.com/download/6/9/5/695ba00d-c790-4c90-813a-f10539d97991/Licensing%20Windows%20Server%202008%20Terminal%20Services.doc</a><br />
(Full URL included for the sceptics). <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p7">#</a><p class="winerlinks-enabled"><a name="p8"></a>
Now this document is about Windows Server 2008, but it makes three points that I feel are important: <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p8">#</a><p class="winerlinks-enabled"><a name="p9"></a>
<ol>
<li>Is this a change from Windows Server 2003 licensing? No.</li>
<li>Do I need a TS CAL if I am using a third-party technology like Citrix XenApp, Ericom PowerTerm WebConnect, Quest Virtual Access Suite, GraphOn Go-Global, etc. to directly or indirectly access the server software to interact with the graphical user interface? Yes.</li>
<li>Note: Windows® client operating system (OS) license terms do not permit multiple users to access or otherwise use more than one licensed copy of the software simultaneously.</li>
</ol>
I would put XP Unlimited into this same category as these products. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p9">#</a><p class="winerlinks-enabled"><a name="p10"></a>
So if you were to use XP Unlimited on an XP Pro machine, I would feel that invokes the third point above, if you where to use XP Unlimited on a Server 2003 machine then you would still require TS CALs, so I wouldn&#8217;t need XP Unlimited. <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p10">#</a><p class="winerlinks-enabled"><a name="p11"></a>
What do you think? <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p11">#</a><p class="winerlinks-enabled"><a name="p12"></a>
(updated: added info on what XP Unlimted is) <a ref="permalink" title="Permalink to this paragraph" class="winerlink" href="http://ben.hamilton.id.au/microsoft/is-using-xp-unlimted-legal#p12">#</a>]]></content:encoded>
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