Ben Hamilton

Different ways to use 123 Sync with Act! and MS Exchange

The different ways to use 123 Sync with Act! and MS Exchange.

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New Act! emarketing to arrive soon

Act! (now owned by Swiftpage) will have an updated emarketing platform builtin to the next release of Act! 16.1. I know many who will be eager to test this out.

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Establishing Contact Management

Carving a New Niche – Mike Muhney on establishing the Contact Management software category via Software Advice.

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Success Lesson from ACT!

In his article over at the Software Advice blog titled “The Birth of a Category Known as Contact Management“, Mike Muhney (co-founder of ACT! Software) brings out some history surrounding where ACT! came from. What struck me was the fact that it was born of a need, a need both he and Pat Sullivan had. […]

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Birth of Contact Management

Mike Muhney explores the history of contact management in “The Birth of a Category Known as Contact Management”.

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Sage ACT! 2012 Overview

Richard Brust has written a blog post on: ..not so much about the setup and inner workings, rather more of a “what you get” in the integration… via CRM Tips, Tricks, and Technical Info: SageACT! Google Integration. Good run down.

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Export ACT! reports to Excel

Had a client today need some information out of ACT!, and ideally it would be in an Microsoft Excel spread sheet. Given that one of the default ACT! reports gave the bare minimum required (Group Membership) we spent some considerable time editing a copy of that report to display the actual fields we wanted, both […]

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Who should pay for Microsoft SQL installations that go wrong?

The day is almost over, so I’ll fill you in on some of what occurred today, as it relates directly to this post by Mike at GLComputing. This was originally written as a comment to his post and kinda grew, so I’m posting it here in full. SQL 2008 Express R2 has finally let me […]

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How to: Clear Outlook Location list

Had an issue yesterday where we wanted to remove some entires from Outlooks location list. Huh? When you book an appointment in Microsoft Outlooks calendar you can specify a location. If ACT! by Sage has a Resource that is designated as a location, when ACT! sync’s with Outlook that location list gets filled in. So, […]

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The Complete Guide to Google Wave: How to Use Google Wave

Google Wave is occuping a great deal of mind space at the moment, the best site I’ve found that explains what it is, and how to use it is this, which starts out with this: The Complete Guide to Google Wave is a comprehensive user manual by Gina Trapani with Adam Pash. Google Wave is […]

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Why ACT! won’t print a report

Often I’ve been told “my ACT! won’t print reports, it doesn’t matter which report I select, it won’t print”. In the majority of these cases, the fix is actually very quick and simple. You simply require at least one printer installed and have it set to be the default printer. See, that was simple. Unfortunately, […]

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Novice to Expert

After spotting a link to both the Dreyfus Model of Skill Acquisition and Pragmatic Thinking and Learning: Refactor Your Wetware, I’ve read the original 1980 paper by the Stuart and Hubert Dreyfus (A Five-Stage Model of the Mental Activities Involved in Directed Skill Acquisition)which made for interesting reading. It describes (suprise!) 5 stages one goes […]

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Security on crackberries

Just reading this article at CSO on the dangers of using mobile devices and it specifically mentions the John McCain incident: …officials with John McCain’s campaign mistakenly sold a Blackberry to a Fox television reporter for US$20 in a fire sale… News like this makes me glad that the most of our clients that use […]

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Wildcard searching Lookups

I often find I want to find someone or a company in ACT!, however I can only remember part of their name – wildcard searching to the rescue. If I do a company lookup for “outback“, I only get returned a list of companies that begin with “outback“. However, if I do a company lookup […]

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Changing the world one ACT at a time!

Do you love your job? I do. Let me tell you why. I get to change ‘someones’ world on a daily basis. And I love it.  I do technical support for a small marketing firm, all of our clients use ACT!, which is a contact management application. When you show someone how they can improve […]

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SQL 2005 Versions

I have to thank Kevin Chieff (ACT! guru) for pointing me to this link on how to tell the difference between versions of Microsoft SQL 2005 – and the MS page it points to re the SERVERPROPERTY (Transact-SQL) command. The number of times I’ve had to work out just which version of SQL is running […]

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Why HandHeldContact

Talking with Mike Lazarus, self described and evident ACT! Evangelist, about HHC (aka HandHeldContact) and he passed on a list he has of some of the HHC advantages (in no particular order): No need to set up on each user’s PC – faster installation and implementation Central administration – including profiles for multiple users and […]

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Evolving the ACT

It is now two weeks in to my new digs at Evolution Marketing – and it sure is fun. Primarily I’ve been learning how to drive ACT!, software to take care of your contact management. Yesterday and today I’ve been playing with custom tables in the ACT! MS-SQL database. While ACT! looks after contacts and […]

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All aboard!

All passengers aboard now! This train is leaving the station. Yup, some who read this will immediately have a chuckle (there is an ‘in’ joke above). The news is this, I’ve left my good friends at Dolphin Technology Group and moved to a smaller firm on the south-side of Brisbane. Why the move? Well after […]

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