ben.hamilton.id.au » How to

The Complete Guide to Google Wave: How to Use Google Wave

Ben Hamilton — Mon, 09 Nov 2009 12:09:14 +0000

Google Wave is occuping a great deal of mind space at the moment, the best site I’ve found that explains what it is, and how to use it is this, which starts out with this: #

The Complete Guide to Google Wave is a comprehensive user manual by Gina Trapani with Adam Pash. #
Google Wave is a new web-based collaboration tool that’s notoriously difficult to understand. This guide will help. #
read more here: The Complete Guide to Google Wave: How to Use Google Wave. #

The jury is still out for me, but at this point Gina and Adams explanation has made more sense of it, how this helps CRM and how it can be integrated with ACT! is what I’m mostly interested in. #

Why ACT! won’t print a report

Ben Hamilton — Thu, 05 Nov 2009 03:51:43 +0000

Often I’ve been told “my ACT! won’t print reports, it doesn’t matter which report I select, it won’t print”. #

In the majority of these cases, the fix is actually very quick and simple. #

You simply require at least one printer installed and have it set to be the default printer. #

See, that was simple. Unfortunately, people sometimes remove all their printers, or for some reason none of their printers are marked as being the default printer and the first sign of trouble is that when they go to print out a report in ACT! it doesn’t work. #

Novice to Expert

Ben Hamilton — Sun, 25 Oct 2009 01:21:31 +0000

After spotting a link to both the Dreyfus Model of Skill Acquisition and Pragmatic Thinking and Learning: Refactor Your Wetware, I’ve read the original 1980 paper by the Stuart and Hubert Dreyfus (A Five-Stage Model of the Mental Activities Involved in Directed Skill Acquisition)which made for interesting reading. #

It describes (suprise!) 5 stages one goes through when learning a skill: #

Novice
Advanced beginner
Competent
Proficient
Expert

I’ve yet to read the book Pragmatic Thinking and Learning: Refactor Your Wetware, but the two chapters that are online (“Introduction” and “Journey From Novice to Expert”) and the mind map shown all lead me to believe that the book uses the Dreyfus Model as a basis to then provide practical measures to implement in order to make your way from novice to expert. #

This is of interest to me because since October 2008 I began working with a product called ACT! which is a Contact and Customer Relationship Management product. When I began I was a Novice at using and implementing ACT!. My employer provided great training which got me to the Advanced beginner stage. Constant use and troubleshooting got me to the Competent stage, which was validated by my passing the ACT! Certified Consultants Exam. Now I’m chipping away at the Proficient stage, made just a little more interesting by the fact the the software has just been updated to version 12 (ACT! by Sage 2010). #

But enough about me, what have you been working on becoming an expert on? #

Turn off Enhanced Security

Ben Hamilton — Mon, 09 Feb 2009 03:44:26 +0000

Just had need of this article, method #2 describes how to turn of Microsoft Internet Explorer Enhanced Security Configuration. #

Network Connection control panel applet

Ben Hamilton — Mon, 22 Dec 2008 04:00:55 +0000

Quick tip on getting the Network Connections control panel applet, do one of the following: #

WIN+R, ncpa.cpl
CTRL-SHIFT-ESC, Applications, File, New Task, ncpa.cpl

This will give you quick access to changing network settings, useful if you have no mouse… as per a workstation I’m working on right now. #

Wildcard searching Lookups

Ben Hamilton — Thu, 11 Dec 2008 04:22:56 +0000

I often find I want to find someone or a company in ACT!, however I can only remember part of their name – wildcard searching to the rescue.

If I do a company lookup for “outback“, I only get returned a list of companies that begin with “outback“.

However, if I do a company lookup for “%outback” - note the percent sign prefixing the search term, I get a list of all companies that contain the word “outback“.

This is quite useful and can be used on any of the fields, not just the company field.

[Cross posted to Select CRM]

Become a blogger

Ben Hamilton — Wed, 10 Dec 2008 22:34:53 +0000

Yes – I signed up to Becomeablogger.com – after reading the free road map PDF and watching the 10 free Howto videos. #

Even tho I’ve been blogging since 2002, in the last 24 hours I’ve already learnt stuff. Plus I’ve got access to a private forum (ie no trolls) where like minded ‘students’ and experts like Yaro and Gideon answer questions. #

What it means for my readers is improved quality from here on in. #

Suggestions on using LinkedIn

Ben Hamilton — Wed, 10 Dec 2008 22:15:55 +0000

Enjoyed reading this article suggesting ways to use LinkedIn, especially numbers 1, 7 & 8. #

Re: #1 – I think it is important to fill in plenty of detail on LinkedIn – if I visit your LinkedIn profile and find that I can’t get to know you better then it has failed for you. By telling me (or telling a potential client/employer) more about yourself can only be a good thing. #

Re: #7 & #8 – I’m going to work on these two over the next couple of weeks… #

Changing the world one ACT at a time!

Ben Hamilton — Fri, 28 Nov 2008 09:49:29 +0000

Do you love your job? I do. Let me tell you why. I get to change ‘someones’ world on a daily basis. And I love it. #

I do technical support for a small marketing firm, all of our clients use ACT!, which is a contact management application. When you show someone how they can improve their productivity, improve their bottom line they get excited, and by extenstion, so do I. #

Just this week we demo’ed a customisation that will totally change the clients ability to track the jobs they do, the items associated with those jobs, the people and all the rest of it. The client was literally getting out of his chair, walking around “of course”, “WOW!”, “does that mean…” – “yes it does”. It was a the HIGHLIGHT of my week. To have spent the time delving into their business to work out what they do, how they do it so as to figure out what they needed was fun, it was truely enjoyable, but to see the reaction, the excitement, the realisations for what would now be possible – that was GOLD. #

I love my job. #

[note: the title "Changing the world one ACT at a time!" is a hat tip to an insightful guy with a Blue Monster] #

[note: edited to fix a typo and add URL for www.evolutionmarketing.com.au] #

When SharePoint barfs

Ben Hamilton — Wed, 19 Nov 2008 00:55:35 +0000

A client has a SharePoint installation that has died, with all their project files and data in it. #

In the course of searching for how to resurrect it, I’ve found the following that seem to be things that others may well benefit from: #

An article on the Official SBS Blog, pointing to an unofficial tool:

During disaster recovery, if no backups other than the database files exist, we may manually extract the files from the database as a “belt and suspenders” approach to disaster recovery. #
A script from Mark Jen at Plaxo that restores files from SharePoint SQL DB with their directory structure
An article from Ed Walters on how to backup SharePoint

Possibly the biggest lesson here is to ensure that if your using SharePoint, make sure you back it up PROPERLY, ALL OF IT. #