I’ve printed out his post and stuck it to the wall here. The key points he makes are:
- Be the first to answer.
- Include links and/or graphics in your answer.
- Stick to a word count of 100 to 200 words.
I like this because all to often we we need to answer a client or co-workers question, using his guidelines makes for a more succinet answer, which means it is more likely to be read, and in turn, acted upon.
But don’t take my word for it, go read his post and get it direct.