When SugarCRM Case Closed

Using the cases.date_modified is not the same as the date a case is closed, as the case may have been modified after it was closed.
Thus, the query below will return the date the case was transitioned to ‘Closed’ provided the cases.status field is being audited.


select
CONVERT_TZ(cases_audit.date_created,'+00:00','+10:00') as 'date_closed',
accounts.name as 'account',
cases.case_number,
cases.name as 'case_id'
from
cases_audit
join cases on cases.id = cases_audit.parent_id
join accounts on accounts.id = cases.account_id
where
cases_audit.field_name = "status"
and cases_audit.after_value_string = "Closed"
order by
accounts.name asc,
cases_audit.date_created desc;

Note, you might get more then one row returned per case if the case was re-opened, also my code above assumes a timezone of UTC+10.

Export Evernote Notes to Apple Notes

Larry Salibra has a post on how to move notes from Evernote to Apple iCloud Notes.

His Applescript does a fantastic job of this, the only issue I had was that my iCloud account was named differently to ‘iCloud’, all I did to resolve that was to rename my account in Apple Preferences > Accounts back to iCloud while I did the export.

Found this via ipadinsight.com.

Now I’m as happy as Larry :)

Get the Weather From the Command Line

On Mac OS X or Linux (in fact anywhere you get the finger command) you can quickly get the weather.
Jared, in our office here, just showed this to me, neato! :)

finger brisbane@graph.no

I particularly like the one line weather report

finger o:brisbane@graph.no

graph.no
To get more info on how to use this, run this from your command line:

finger @graph.no

Find Process to Kill Process

Need to find a process so you can kill it?

Find the process first, replace NAMEOFPROCESS with the name or part thereof of the process you’re trying to find:

ps -ax | grep NAMEOFPROCESS

The first column lists the process id.

Then kill the process, replacing PROCESSID with the actual number of the process:

kill PROCESSID

Find an IP address in files

Ever been looking for a config file that contains an incorrect IP address?

If the IP address you’re looking for is 8.8.8.8

Then this command is for you:

find . -type f -exec grep -l 8.8.8.8 {} \;

It’ll find all occurrences of 8.8.8.8 that appear in files in the current directory and folders below it. With that short list you should be able to find where you need to edit.

Binge Learning is Failure

Good info from Scott Young:

A great deal of psychological research shows that studying in a burst is less effective than study sessions spaced out over time. Blogs naturally embody the latter method, dripping out ideas over weeks and months instead of in a burst.

Bolding mine.

This aligns with what I was listening to on  Tim Ferris’s podcast where he talks with Luis von Ahn where Luis says that users of Duolingo get best results with 20-30 minutes per day rather than bingeing.

Olixar Universal Bike Phone Mount

I commute to work every day on my motorcycle, it’s a 52 kilometre trip each way. Wearing my headphones, Waze lets me know of any accidents or hazards ahead but because the phone is in my jacket pocket, I only hear such warnings, I don’t see them. It would be nice to see the Waze screen.

I was talking with the folks over at MobileZap, who said I should try out a Olixar Universal Bike Phone Mount on the bike. So for the last month I’ve been quite happily riding around, able to see the screen with an easy glance. An added side benefit is that when I’ve received a phone call, I can see who it is and decide if I’ll pull over and talk or not. Previously I’d just ignore all phone calls whilst riding.

photo of the Olixar bike phone mount

The holder itself I thought looked a bit flimsy, however it has held up really well while I’ve ridden through both really hot days (34°C) and heavy rain.

After placing the phone between the two grippy holders, simply squeeze them together and the phone is securely held. I’m using an iPhone 6 in an Otterbox Defender case and it accommodates the larger case quite well. There is a small fold-out piece at the bottom if you’re worried about it falling out the bottom, but I’ve found I don’t need it, the phone doesn’t slip or move while in the holder at all.

To release the phone, there is a small button on the lower right hand side, pressing it causes the two holders to release their grip. Although I was concerned initially that it wouldn’t hold my phone securely, it turns out that it does hold it really well, I’m now quite confident that the phone won’t come loose and fall out while I’m riding.

If you’re looking for a phone holder to fit to your road bike, I can happily recommend this one.

Thanks to MobileZap for providing this product for me to test out.

Tracking down long running queries in SQL

I’ve had a client whose Linux Server (CentOS) gradually gets slower and slower, then falls over.

By logging into the MySQL command line, we were able to see that there were some long running queries that never end.

show processlist;

returns


| Id | User | Host | db | Command | Time | State | Info |
+———+———-+——————-+————–+———+——+————–+——————————————————————————————————+
| 2322386 | ssgadmin | 10.21.1.149:58526 | sugarcrm_ssg | Query | 2202 | Sending data | SELECT IFNULL(hr_humanresources.last_name,’’) hr_humanresources_last_name ,l3_cstm.verification_c l3 |

The key part here is that hr_humanresources_last_name has an underscore between the table name when it should be a period i.e. hr_humanresources.last_name. Knowing the table name was enough to tell me it was caused by something to do with SugarCRM that’s running on that server. But we don’t yet know what action caused these queries.

Knowing it was 2202 seconds ago from the time we ran the query we are able to pinpoint a time the action occurred. Looking through the SugarCRM log files did turn up that the error was often caused by a single user, but didn’t show up anything to help us figure out exactly what was the causal issue. Talking with that user, getting them to do what they’d done at that time didn’t turn up anything, the error wasn’t reproducing on demand.

So I turned to looking in the tracker table in the SugarCRM MySQL database for entries around the time of the error. Turns out that there is a Dashlet being loaded, that Dashlet uses a Report.

Each time I load the Dashlet or run the Report I get a corresponding long running query turn up. We’ve found our culprit, and we’re now able to recreate the report.

Location of the SugarCRM log file

By default it’s in the same base folder as the SugarCRM application files. But on occasion we’ll move it. Quickly find it’s location by looking in the config.php file. The two relevant lines are:


‘log_dir’ => ‘/var/log/sugarcrm/’,
‘log_file’ => ‘sugarcrm.log’,

If you’re at the command line, then this makes it easy:


grep 'log_dir' config.php

How long running are those queries?

At the MySQL commandline, you can enter
show processlist;
and see what processes are running.
If you’re tracking down some problematic code and you’ve got a query (or set of queries) that don’t end, consume CPU cycles and generally bog everything down to a crawl, it can be helpful to know what time you’ve run the command above. Thusly, I now run this:
show processlist; select now as current_date_time;
and it rather nicely tells me the current date/time on the MySQL server, using the Time column from the processlist, you can work out a tad more accurately when a query started, giving you a starting point to look in other logs.
Now those long running sql queries are easier to track down.

Hotkey for New Day One entry from selection

I use Day One to journal. There is a service that creates a new Day One entry from the selection, but it didn’t have a hotkey associated with it. So I’ve set one up.

First (optional) step is to use to make your CAPS LOCK key useful. Big thanks to Brett Terpstra for that, I use that for loads of other shortcuts.

Next step is to add a shortcut for the New Day One Entry With Selection using the instructions to create keyboard shortcuts in the Apple knowledge base.

I used CAPSLOCK D as the hotkey to send whatever I’ve got currently selected to Day One as a new entry, works a treat.

Note: this is ^⇧⌥⌘D using the optional first step, so it is the same as pressing Control, Shift, Option, Command, D all at the same time.

Encrypt and decrypt .zip files on Mac OS X

I just needed to compress and encrypt some files on Mac OS X. The following command does that:
zip -ejr TARGET SOURCEFOLDER
This will ask for a password (twice to confirm it), encrypt and compress the sourcefolder and put it into a file named target (and auto add the .zip extension).

To unzip it do this:
unzip SOURCE -d TARGETFOLDER
This will ask for the password, decrypt and uncompress it into the targetfolder.

Allow a Checkbox to be Mass Update-able in SugarCRM

Here’s how to enable a checkbox to be updated enmasse.

First create a new extvardef.php file containing the following:

Then put that file into at the following location

/var/www/html/custom/Extension/modules/Module_Name/Ext/Vardefs/

Of course, you’d want to check any existing files in the folder to make sure none of them already deal with that field.