How to change default of Inbound to Outbound for scheduling calls in SugarCRM When scheduling a call, the default selection for the ‘Direction’ field is ‘Inbound’. Your team primarily performs outbound calls so you would like the default value to be changed. If you're new here, you may want to subscribe to my RSS feed or learn more about me, Ben Hamilton or link to me via LinkedIn. I can be found tweeting at @benhamilton. Thanks for visiting!